Shipping policy
Paisage has 2 logistics partners for deliveries throughout Brazil: Borzo and JadLog.
Check delivery times and prices at the checkout. Simply enter your zip code on the cart page and click on “Calculate Shipping”. Delivery times may vary depending on the delivery location and logistics partner.
PLEASE NOTE
The average processing time after order approval is 48 working hours. Orders placed on Saturdays and Sundays will be processed on Mondays and orders placed on public holidays will be processed on the next working day.
Your order is sent to the carrier after processing, and only then does the delivery time stipulated at the time of purchase come into effect. During periods of high order flow, delays may occur on the part of the carrier. If your order does not arrive on the estimated date, please contact our call center for clarification at cc@paisage.co (Monday to Friday, 9am to 6pm).
In order for us to meet the deadline, it is extremely important that your address is complete and correct, with any necessary additions. This information is your sole responsibility, as is having someone authorized to receive the package if you are not at the address.
EXPRESS DELIVERY TO THE CITY OF SÃO PAULO
Express deliveries will be made on the next working day after purchase. Check the regions served here.
Due to the urgency of this mode, deliveries will be made during business hours from Monday to Friday in order to be successful. Please note that it is necessary to have someone authorized to receive the order at the place of delivery.
Orders placed on Saturdays and Sundays will be processed on Mondays and orders placed on public holidays will be processed on the next working day.
UNSUCCESSFUL DELIVERY
If any information has been entered incorrectly or if the delivery person cannot find someone authorized to receive the product at the location informed, there is a good chance that it will be returned or delivered to the wrong place. In these cases, a new shipment will be initiated, including new deadlines, and the shipping cost will be charged again (and the products, if they are lost in an unsuccessful delivery).
IMPORTANT: Once we have received your order it is not possible to change the delivery method, request an advance or priority. It is not possible to change the address or the house number and complement, for example. All delivery times take into account stock, region, the process of issuing the invoice and product preparation time. Every time the status of an order is updated, our system automatically sends alert emails. That's why it's important to keep your e-mail address up to date.
HOW CAN I CHECK THE STATUS OF MY ORDER?
When the order is shipped, we will send you an e-mail notification with the tracking number so that you can follow the status of your order. Please allow 48 hours for the order tracking information to be updated on the carrier's website.
You can also track your order by logging into your account at accounts.paisage.co.
If you do not receive your order within five (5) working days of receiving the shipping confirmation email, please contact us at cc@paisage.co, giving your name and order number so that we can resolve your problem.
WHAT ARE THE PACKAGES LIKE?
Your purchases will be delivered in boxes and the products in secondary packaging sealed by Paisage.
ATTENTION: If your box is broken, do not open it and do not accept the product. Please contact our Customer Service Department at cc@paisage.co as soon as possible.