The Paisage shop delivers throughout Brazil. The delivery date of your product may change depending on the payment method and delivery region. Check the delivery time according to the destination zip code when placing your order.

We do not carry out international deliveries.

Paisage has 2 logistics partners for deliveries throughout Brazil: Borzo for express deliveries and JadLog for deliveries throughout the national territory.

Express deliveries are only made in some regions of the city of São Paulo and will be sent on the next business day of purchase. See the regions served here .

Delivery time may vary depending on the delivery location and logistics partner.

If you received a damaged product or had a problem with it during use, you can return it within 30 (thirty) calendar days, counting from receipt of the product for purchases made on the Paisage website. The product in question must be in the original packaging, accompanied by the DANFE (document auxiliary to the electronic invoice).

Exchanges due to receipt of an incorrect product or withdrawal may be requested up to 7 (seven) calendar days from the date of receipt of the order. To request the return or exchange of your order, you must send an email to cc@paisage.co along with the order number, product batch and name of the item you wish to exchange or return. We will send you the postage code so you can return the merchandise. The merchandise must be returned in its original packaging, without any type of violation. All original seals and labels must be intact, and all products must be in perfect condition along with the original coupon, 1st copy of the invoice or DANFE with the justification for the return described on the back. The product must be sent in sealed packaging that adequately protects it against damage during transport. The product must not show any damage or signs of use (except in the case of replacement due to defect), washing or modification. The returned product will undergo quality analysis upon arrival at our shipping department. This analysis may take up to 10 business days from the arrival of the product. After analysis, you will receive an email with instructions for refunding the amount.

We accept returns within 7 (seven) calendar days after receiving your order. The refund of the amount is made according to the payment method used at the time of closing the purchase, that is, if you paid for your order with a bank slip or debit, we will refund the amount to your account within 15 business days. upon confirmation of the return (remembering that the refund will only be made to the account of the order holder). If the method chosen for the purchase in question was a credit card, we will refund the amount that will appear on up to two subsequent invoices from the date of confirmation of the return.

When your order is shipped, we will send you an email notification with the tracking number so you can track the status of your order. Please allow 48 hours for order tracking information to update on the Post Office or carrier website.

You can also track your order by logging into your account at contas.paisage.co.

If you do not receive your order within 5 (five) business days after receiving the shipping confirmation email, please contact us at contas.paisage.co , providing your name and order number so that we can resolve your issue. problem.

You can find out everything about our products on each of their pages. If you have any other questions or thoughts, please contact us by emailing cc@paisage.co .

Our products are tested by dermatologists and formulated for all skin types! If you have questions about your specific skin type, please contact us at cc@paisage.co . We'd love to help you create a routine that works best for you!

We are committed to being cruelty-free: this means we do not test on animals at any stage of product development and will only work with suppliers who maintain the same standards.

Many of our products are vegan. For more details, see each product page on our website. We can also send you a complete list if you prefer!

Your purchase of Paisage products is for your personal use only. By purchasing our products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

We can only guarantee the authenticity of products purchased on Paisage.co, at our points of sale and through authorized partnerships. We also cannot process returns or exchanges or help with orders that have not been placed through the Paisage.co website or at our points of sale.

To start the return process, visit contatos.paisage.co or send an email to cc@paisage.co along with the order number, product batch and name of the item you wish to exchange or return.

We will send you the postage code so you can return the merchandise.

If you received a damaged product or had a problem with it during use, you can return it within 30 (thirty) calendar days, counting from receipt of the product for purchases made on the Paisage website. The product in question must be in the original packaging, accompanied by the DANFE (document auxiliary to the electronic invoice).

Exchanges due to receipt of an incorrect product or withdrawal may be requested up to 7 (seven) calendar days from the date of receipt of the order.

More information here .

The refund of the amount is made according to the payment method used at the time of closing the purchase, that is, if you paid for your order with a bank slip or debit, we will refund the amount to your account within 15 business days. upon confirmation of the return (remembering that the refund will only be made to the account of the order holder).

Credit card refunds typically take 5 to 10 business days to appear on your statement.

Gift card refunds will be available immediately on your original gift card.